I’m a Product Designer on Lyft’s Safety & Customer Care team, where the work primarily involves ensuring that Lyft riders and drivers are able to get the help they need in the event that something goes wrong with their Lyft experience. …

2020 is behind us (yay!), but we’re still in a pandemic that continues to shape how we live and work. For those who are privileged to have a job that allows them to work from home, 2021 looks no different from 2020 — we’re connected through our screens and devices…

Insight into the Product Design interview experience — I’ve been a member of Lyft’s Talent team for just under three years. For the past year, I’ve been working closely with our Design Team. I’ve learned a lot about what makes a good product design interview. Below is some insight on what it takes to crush a Product Designer…

How we approach our discipline impacts how we hire — While recently on a very impressive panel about hiring for Design Ops roles (I snuck in!), I got to thinking about how we at Lyft approach our work, and thus the skills we look for in Design Program Managers (DPM — more on acronyms below). “We should share those,” I…

Advice for mentees on building an effective relationship — This article was originally published here During the summer of 2020, I was fortunate to connect to a fellow mentee named Lily Konings through ADPList. She runs her own blog, but was looking to collaborate with other designers to help answer questions submitted by readers. …

How a discipline-wide struggle to find the “right title” mirrors our day-to-day work finding “the right word.” — As writers, there’s few things we love more than finding the “the right word.” And finding the “right phrase” to describe our work? Even better. 👏👏 That’s why we’re enthusiastically changing our team name from UX Writing to Content Design 👏👏 Yes, meet your newest (official!) Content Designers! We’re the…